Frequently Asked Questions
FAQ About Staff Contact


Advertising

Call Center

Magazine

Orders

Products

Privacy/Safety

Special Offers

Submissions

Subscriptions

TV Show

Website






Advertising

Who should I talk to about advertising?

Eastmans' Bowhunting Journal
Shawn Buckley
P.O. Box 798
Powell, WY 82435
Tel: (307)754-5584, (800)842-6887
shawn@eastmans.com

Eastmans' Hunting Journal
Shawn Buckley
P.O. Box 798
Powell, WY 82435
Tel: (307)754-5584, (800)842-6887
shawn@eastmans.com

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Call Center

Can I pay with check or money order?

Yes, but you need to send correct amount with personal information (name, address, etc.) and what you are ordering. Send to PO Box 798 Powell, WY 82435

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I have an offer that I cannot find on the website.

Do not process order. Contact customer service at (800)842-6887.

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Why is a recent renewal not showing the new expiration issue in the subscription status page?

This page is not updated automatically. It is updated every two weeks.

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Is there a money back guarantee?

Yes, there is a 100% money back guarantee.

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Magazine

When will order be shipped?

Your order ships in 4 business days, unless upgraded shipping is selected.

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How can I check a subscription expiration date?

Subscription status page. You will need the member number (on the top left corner of the magazine label) and zip code.

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How can I change an address?

Because unrelated order notes can often go overlooked, it is best to use our change of address request form.

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How can I order a free trial subscription or a catalog?

Trial
Catalog

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How do I contact the editorial staff?

Shon Simpson
661 Wyoming Ave.
Powell, WY 82435

Tel: (307)754-5584
E-mail Associate Editor

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Can I buy back issues of either of the magazine titles?

Yes, some of the back issues of both magazine titles can be purchased by contacting Customer Service at (800)842-6887 or by email.

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I want to buy a newsstand copy of EHJ or EBJ. Where can I find it?

We keep a listing of known carriers online. You can find it here.

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Orders

I did not receive a confirmation email.

If you use a mass email provider, such as MSN or Yahoo, it is likely that your email was directed to a junk mail folder. Check your junk mail, click on our email and click on 'not junk mail' to ensure that further email from our store does not go unnoticed.

Proper email delivery is important to ensure that you receive your shipping confirmation email which contains your tracking number.

If you use AOL, it is likely that our email was bounced. AOL will not put us on their whitelist.

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Products

Where can I find classic Gordon Eastman videos?

Contact:

Elk Inc.
224 Park Street
PO Box 85
Gardner, MT 59030

Phone: (406)848-7655
Fax: (406)848-7997

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What is the status of GeoQuad software?

Geoquad software is no longer being produced. We have no further software licenses available to sell. We do offer map packs for those who already own the software. To order map packs, visit our online store. For mapping software, visit the National Geographic Map Store. National Geographic Mapping software is not compatible with GeoQuad.

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Is the music from the TV show available?

The music from the TV show comes from classic Gordon Eastman videos. There is not enough interest at this point to offer the soundtrack on cd.

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Is Mike Eastmans' book Hunting High Country Mule Deer available?

At this time, no copies of Hunting High Country Mule Deer are
available. There may be another printing in a few years.

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How can I get back issues of EHJ or EBJ?

To order back issues, call us at (800)842-6887 or (307)754-5584.


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Privacy/Safety

What is your privacy policy?

1. What information do we collect from you?
Without giving us any personally identifiable information you may visit our website, read materials and check on offers. To better server you we collect personally identifiable information, such as names, billing and shipping addresses, e-mail address, and credit card number payment-related information. We also request telephone or fax numbers so that we may contact you regarding any questions or problems we may encounter while processing your order. We do not share telephone or fax numbers for marketing purposes. We use contact lists and other information we may obtain from third parties.

2. What do we do with the information we collect?
We use information you provide to us to fulfill your requests and improve our products and services. If you provide us with your postal address you may receive periodic mailings, surveys, catalogs or other information about new products, services and upcoming events. We use information to evaluate and administer our subscriptions and products, respond to any problems that may arise, such as magazine or product delivery failures, and to help with any difficulties in navigating our website or accessing certain features.

Of course, we use personal information to allow you to subscribe on-line or make product purchases at our website. At Eastmans', we as well as our technical and service providers who help us in processing orders follow careful procedures to safeguard credit card data in connection with your transactions.

3. How do we share personal information?
Occasionally we need to share personal information to third parties in order to provide you with the products and services. It is also used to improve the content of our website, to problems with your requests, or to update you about changes to our website. We have agreements with these companies that they will protect your privacy in accordance with our standard privacy statement.

4. How can you change your personal information?
For your convenience a customer account includes all the personal information we may have, but you can update or correct your contact information at any time by contacting our Customer Service Department through e-mail, our toll free number or by simply writing to us.

5. How do we use cookies?
Your web browser offers "cookies" which store small amounts of data on your computer when you visit a website. Cookies do not contain any personal information about you and cannot be used to identify you personally. The reason we use cookies is to assist us in tracking which of our features in your shopping cart you like best. They also help us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser and are still able to view our website even if you choose not to use the cookie function on your browser. If you disable the cookie function some advanced and customized offerings or features may not be available to you.

6. Children's Privacy
In accordance with federal law, we do not knowingly collect personally identifiable information from individuals under the age of 13 without verifiable permission from a parent or guardian. If you are under the age of 13 you are still welcome to browse our website, but are not permitted to use any of the features used in the collection of personal information. If we think we have obtained information from a person under the age of 13, we will immediately delete this information.

7. Visitors and Subscribers outside the United States
Our website is available worldwide. All matters regarding our site are governed by the laws of the United States. Any information you provide to us while subscribing or visiting our website will be transferred to the United States. By subscribing to one of our publications, registering on our website or purchasing products you authorize your information to be transferred, processed and used.

8. Changes to our Privacy Policy
We do update this Privacy Policy as necessary to protect our users and to comply with the changing environment. We also reserve the right to make changes and /or update this policy without notice. We recommend you check the policy while visiting our website to be sure you understand and are aware of our current policy.

9. Contact Information
If you have any questions, comments or concerns please feel
free to contact us by telephone, mail, fax or e-mail.
Eastmans' Hunting Journals Mailing Addresses
PO Box 798
Powell, WY 82435

Phone Numbers and Fax
(800)842-6887
(307)754-5584
(307)754-5685 fax

E-mail

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Is it safe to order from your online store?

Eastmans' takes security very seriously. We protect your data in the following ways:

We use 128/256 bit encryption to send communications between servers and web browsers.

We do not save your credit card number. Your number passes through our store to the credit processor and is deleted promptly.

Credit cards are validated using expiration date and CVV2 code. We also confirm your name and billing address with the name and address on file with your credit card company.(Make sure your record with yourcredit company is up to date.)

We do not keep your order history on our online servers. Orders are promptly deleted.

Our store is registered with COMODO. You can confirm our details here.

If you do not feel comfortable ordering over the internet, call our offices at (800)842-6887.

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Special Offers

If I was sent an offer in the mail that is not on the website, how do I redeem this offer?

Please contact Customer Service at (800)842-6887 or email customer service or mail the offer to PO Box 798, Powell WY 82435


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Submissions

How can I submit a story?

Eastmans' Hunting Journal and Eastmans' Bowhunting Journal are both dedicated to you, the Western trophy hunter. We give the non-professional hunter a chance to tell their story and share their tips with other hunters. It's an exciting way to preserve your memories for a lifetime.

Don't worry about being a professional writer. Simply send in your story (preferably typed and on a CD or floppy disk) and photos; our editors will take it from there. Also, be sure to include a short paragraph about yourself, your equipment list, and contact information, so we can call you or email you, if necessary. And be sure to include a self-addressed stamped envelope if you want your pictures returned to you.

Send your submissions to:
Eastmans' Hunting Journal or
Eastmans' Bowhunting Journal
PO Box 798
Powell, WY 82435

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What kind of pictures should I send?

Below is a list of links on photo tips that will help you take the pictures we need to display you and your trophy in a respectable manner. Remember, this is your magazine so please take the time to send us your story and photos. Good luck this year!

All links below are PDF files about 150K. You will need Acrobat Reader to view them.

Download Adobe Reader

Background & Lighting
Hunter Placement
Photo Set up
Camera Selection
Choosing a 35mm Camera
Selecting Film

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Can I e-mail you my story?

Submissions for online exclusives such as Trophy Pic of the Day, or Reader Stories, can be made online. All picture attachments must be below 1 MB. If you have a large, high resolution, digital photo contact us to arrange for uploading options. All text must be in the email body not sent as attachments. If you wish, it would be acceptable to upload your story and pictures to your own internet site and send a link.

Email submissions for online exclusives can be made to the following address. Please review the checklist before sending submissions.

Is your file less than 1 MB? (your email provider may have an upload size limit)
Have you included a description of the hunt?
Have you included your Name and Address?
Email a submission

Requests for uploads should include the following. Small sample image. (include a smaller version of your photo that is below 300KB so our editors can review it)

Description of the hunt?
Name and address?
Request an upload

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Who can I talk to about submission questions?

Shon Simpson
E-mail Shon

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Subscriptions

Where is my subscription?

If you are a recent subscriber, keep in mind that our magazine is bi-monthly. It may take six to eight weeks to receive your first issue.

If you are not a recent subscriber, check your expiration date. Make sure that you did not receive a renewal notice in your last issue. Alternatively, you can check your status online at our subscription status page.

If you are certain that your subscription has not expired, email us, or call (800)842-6887 or (307)754-5584.

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When should I expect my first magazine?

Please allow 4 to 6 weeks for delivery of your first issue depending on time of order.

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How do I cancel my subscription?

You will need to contact Customer Service at (800)842-6887 or e-mail.

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TV Show

When is the TV show on and where can I find it?

Eastmans' Hunting Journal plays on the Outdoor Channel at
these times:

Mondays at 12:00pm MT/11:00am PT
Tuesdays at 1:00am MT/12:00am PT
Tuesdays at 9:00pm MT/8:00pm PT
(All times Mountain and Pacific.)

Some cable providers will change the schedule. Check your local Outdoor Channel listings. See the schedule on our website for details.

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How can I contact an outfitter from one of the shows?

Outfitter information is listed during the credits of each show. Alternatively, most of the outfitters from the TV show are listed on our
outfitter index
.

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How can I contact one of the advertisers?

Mossy Oak Apparel:
Website: www.mossyoakapparel.com
Phone: (800)331-5624
Email: info@mossyoakapparel.com

Cabelas:
Website: www.cabelas.com
Phone: (800)237-4444

Schnees:
Website: www.schnees.com
Phone: (888)922-1510
Email: service@schnees.com

Swarovski Optik:
Website: www.swarovskioptik.com
Phone: (401)734-1800

Mossy Oak:
Website: www.mossyoak.com
Phone: (662)494-8859

Limbsaver:
Website: www.limbsaver.com
Phone: (877)257-2761

Hoyt:
Website: www.hoyt.com
Phone: (801)363-2990

Eastmans Hunting Journal Advertisers:
Website: www.eastmans.com/mediapacket.php
Phone: (307)754-5584 or (800)842-6887
Email: chad@eastmans.com
Email: shawn@eastmans.com


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Website

How can I submit a story to Shot of the Day, or Online Reader Stories?

Submissions for online exclusives such as Trophy Pic of the Day, or Reader Stories, can be made online. All picture attachments must be below 1 MB. If you have a large, high resolution, digital photo contact us to arrange for uploading options. All text must be in the email body not sent as attachments. If you wish, it would be acceptable to upload your story and pictures to your own internet site and send a link.

Email submissions for online exclusives can be made to the following address. Please review the checklist before sending submissions.

Is your file less than 1 MB? (your email provider may have an upload size limit)
Have you included a description of the hunt?
Have you included your Name and Address?
Submit

Requests for uploads should include the following. Small sample image. (include a smaller version of your photo that is below 300 KB so our editors can review it)

Description of the hunt?
Name and Address?
Request an upload

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How do I advertise on Eastmans.com?

Eastmans' Bowhunting Journal
Shawn Buckley
P.O. Box 798
Powell, WY 82435
Tel: (307)754-5584, (800)842-6887
Email: shawn@eastmans.com

Eastmans' Hunting Journal
Shawn Buckley
P.O. Box 798
Powell, WY 82435
Tel: (307)754-5584, (800)842-6887
Email: shawn@eastmans.com

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