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  1. #1
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    Digital subscription app

    I've switched over the digital version of the EHJ and EBHJ and was surprised to see i couuld not access the downloaded issues via the Ipad app if I did not have wi fi service. Am I doing something wrong or do you have to be online to be able to view issues using the app?

  2. #2
    Super Moderator
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    You do need internet connection to download. Once you have it downloaded you shouldn't need connection.
    I don't Break the rules, I Modify them.

  3. #3
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    Quote Originally Posted by Ikeepitcold View Post
    You do need internet connection to download. Once you have it downloaded you shouldn't need connection.
    that's what I thought but after I download and leave internet I can't get to them anymore. I must be doing something wrong.

  4. #4
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    after I download the issue and then try to go back in off line to read it, i get the following message: "Offline mode: You are currently offline and cannot retrieve this data."

  5. #5
    Eastmans' Staff / Moderator
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    This issue will be resolved ASAP, it was available and the app was updated. The host found a glitch and that is where this issue is coming from


    Eastmans' Staff Digital Media Coordinator

  6. #6
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    thanks ScottR can you let us know when the problem has been resolved?

  7. #7
    Eastmans' Staff / Moderator
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    Yup, absolutely can. This one is my department and we are in the middle of fixing it now. Thanks for being patient with this.

  8. #8
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    It works fine on mine so it must only be on some subs.
    I don't Break the rules, I Modify them.

  9. #9
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    Quote Originally Posted by ScottR View Post
    This issue will be resolved ASAP, it was available and the app was updated. The host found a glitch and that is where this issue is coming from


    Eastmans' Staff Digital Media Coordinator
    Is the host Gtxcel, and what exactly is ASAP? I first noticed the glitch in May and contacted GT and was assured it would be fixed within a couple of weeks. Now here we are a couple of weeks away from sheep season ( the reason I've been saving my issues ) and still no fix.
    I'd be real interested to know for sure if it'll be fixed by the opener ( Aug 25 ) or if I should be looking for other reading material for those fogged in days.

  10. #10
    Eastmans' Staff / Moderator
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    It should be fixed, PM me if the issue persists. Try restarting your phone too.

 

 

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