I hate it when stuff like that happens to me. Especially when you pay good money for it. Did you talk to S&S? I got mine from there and they were top notch. I guess everyone makes mistakes every now and then. Trust me, you won't be disappointed with your site. Once you get it set up and dialed in you will wonder how you ever shot without one. I love being able to practice out to 100 yards and just sliding my sight down to the correct yardage and not having a pin cluster. They are tough too. I hope they do you right for your troubles, but I would definitely not be worried about that sight when you get one that is set up right!